a. The terms and conditions that should be addressed by a code for cell phones and mobile devices;b. to whom the code should apply;c. how the code should be enforced; andd. how the code’s effectiveness should be assessed.
The Commission also identified other areas that should be included in the code. This summary list shows some of these areas:
a. Clarity of contract terms and conditionsb. Changes to contract terms and conditionsc. Contract cancellation, expiration and renewald. Clarity of advertised pricese. Application of the Code to bundles of telecommunications servicesf. Notification of additional feesg. Privacy policiesh. Hardware warranties and related issuesi. Loss or theft of hardwarej. Security depositsk. Disconnection
b. writing to the Secretary General, CRTC, Ottawa, Ontario, K1A 0N2; orc. sending a fax to the CRTC at 819-994-0218.