Friday, 22 July 2011
Tbaytel continues to experience problems with the Goulais (Buttermilk) Canopy fixed wireless site. At the moment an antenna problem is not allowing the site to transmit or receive the wireless signal at the necessary strength. This problem does not affect the either of the cellular sites – the CDMA (Tbaytel/Bell) or the HSPA (Tbaytel/Rogers). They continue to operate normally.
Unfortunately, due to a clerical error the local Canopy installer was informed the site was operational. On a few occasions, including at my residence, he was unable to receive a strong enough signal and thus could not install the service. I am working with Tbaytel to determine if some user sites require a re-rest.
For the technically inclined, the receive signal has to be stronger than -80 dBm and preferably in the -75 dBm range.
Tbaytel anticipates it will be 2-3 weeks before they resolve the problem.
As most readers are aware, the technology used to provide cellular telephone and cellular based broadband (high speed) Internet in the North Sault/North Algoma area and the whole SSM to TB highway corridor in general is a bit of a mess to say the least with Rogers HSPA only (No GSM) available and Bell CDMA only (no HSPA) available.
I recently wrote to my mid-level management contacts at Bell Canada expressing on behalf of the people of the North Sault area our grave concern with the lack of Bell HSPA coverage in the North Algoma District. [Editorial Comment: Experience has taught me it is often better to discuss problems with middle management personnel who can actually do something than to try and get through the firewall of assistants that usually surround the CEO.]
While Bell acts to improve the coverage in the East Algoma and West Sault areas, as explained in the linked blogs, the north seems to be a bit of a forgotten area in terms of overt activity to improve the service with the sole exception of the Deferral Account roll-out in Goulais River scheduled for 2013.
From other sources, I do know Bell management is looking at the situation in considerable detail and I am optimistic that some form of corrective activity may be in place before the aforementioned Deferral Account program.