You may want to use the new term talking to Bell about the service.
Now there are three names that basically describe the same service of 5 Mbps download and 1 Mbps upload over the cellular network:
a. Deferral Account
b. Bell Wireless Internet 5 (BWI5)
c. Wireless Internet 5 Flex (WI5F)
Current plans are typically called:
ReplyDeleteBell Wireless Internet 5.
As to prices, it is typically around $60.00 for 100 gig cap (and $4.00 a gig thereafter).
There is also a Bell Wireless Internet 5 with a 200 gig cap ($4.00 a gig thereafter). The price for the 200 gig plan is $80.00
Yes, Bell Deferral Account offering market name has evolved over its existence. As you note the basic primary capacity data cap and price has varied including the introduction of a flex rate plan. Some of these names and prices have only lasted for a brief period.
DeleteWhat has not changed is the nominal download speed of 5 Mbps, the lack of visibility of the service offering on the Bell corporate website and the seemingly lack of knowledge of the service offering on behalf of the majority of Bell Customer Service Representatives (CSR)
On the undesirable side, network congestion has resulted in a noticeable decrease in speed in my geographical area where speed is now consistently reduced to 3 Mbps of less downloads during peak hours.
I think a specific contact name was mentioned in another post here - Rose Tacconelli I believe? - a Bell supervisor who knew the plans, offerings etc. and could help resolve issues for some customers. I recall she was quite helpful regarding my setup a couple years ago. Just wondering if she is still a viable contact. I am still on the old / original plan with very limited data and so far this has suited my needs. It's good to know there are higher data caps available as those needs may be changing. But I'm almost leery of calling in to change my plan when most of the reps are not familiar with this offering (still). Do you know if Rose is still in the loop?
ReplyDeleteAs far as I know, Rose is still around. (905-282-3587) She works in the New Customer section. If you are an Existing Customer, you need to deal with the regular customer support folks. When I changed my plan from Original DA to Flex DA, Rose was not able to make the change and I had to go the normal support route. I had no problems making the change and the CSR was knowledgeable about the DA issues. Make sure you have access to a copy of your existing plan contract available.
DeleteThe bigger issue might be determining what Bell is offering now. They have a habit of only offering a plan for a brief period, I am not sure if the Flex DA is still available. There are indications they are pushing the 200GB for $80.00 per month plan now.
Good luck. Let us know how you make out if you proceed with the change.